Frequently Asked Questions
Everything you need to know about shopping with Born in Stockholm.
Where do you ship from and how long does it take?
All orders are dispatched from our warehouse in Stockholm, Sweden. Domestic shipping within Sweden typically takes 1-3 business days, while international shipping usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 14-day return policy from the day you receive your order. Items must be unworn, unwashed, and in their original packaging with all tags attached to be eligible for a full refund.
How do I find the right size?
Each product page features a detailed size guide to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed Scandinavian aesthetic, or contacting our support team for specific measurements.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer localized payment options such as Klarna, Apple Pay, and Google Pay for a seamless checkout experience.
Are your materials sustainably sourced?
Sustainability is at the heart of Born in Stockholm. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections, working only with suppliers who meet our strict ethical and environmental standards.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.